Legal issues

Terms of business

Please contact us to request full Terms of Business; the following is an abridged website version.

Accounts are due for settlement at the end of consultation, the discharge of your pet or upon collection of medicines, diets etc.

We accept payment by cash, cheque with valid banker's card, Visa, Mastercard, Switch and Solo.

We will happily provide a written estimate for the probable cost of a course of treatment. Please bear in mind that any estimate can only be approximate - a pet's illness may not follow a conventional course.

Professional fees, medicines, diets and sundry items are subject to VAT at the current rate. You will receive a detailed fee note for every transaction. A written fee list is available on request.

If you are unable to settle an account we ask you to discuss the matter as soon as possible and before fees are incurred.

Any account not immediately settled will incur additional administrative and accounting fees. Please contact us for details.

Non discrimination policy

Definition

Discrimination is the differential treatment of an individual based upon their membership of a particular group (real or perceived) rather than based on their personal merit. One form that discrimination may take is harassment. Discrimination also includes the failure to reasonably accommodate the special needs of an individual or group unless that accommodation would create an undue hardship for Walker and Wikeley Veterinary Surgeons.

Policy

It is the policy of Walker and Wikeley Veterinary Surgeons to provide equal services and consideration to all staff, clients or any other persons that may enter the premises, without regard to:

Race
Colour
Disability
Religion
Sex
Age
Sexuality

No person shall be excluded from participation in, or be denied the benefits of any service.

What to do about discrimination or harassment

We will take any allegation of discrimination seriously. We will listen to our complaint sympathetically and record it thoroughly. If you believe you have been discriminated against, bring it to the attention of the Practice Manager or a Veterinary Director. The complaint will be kept as confidential as is possible and will be dealt with promptly.

Website Disclaimer

Disclaimer

All information found on the wwvs.co.uk website is for general information purposes only. The information should not be considered complete and should not be used as a substitute for professional veterinary attention. You should always seek the advice of a veterinary professional if you have any concerns regarding you pet's health.

The user assumes all responsibility and risk for the use of this web site and the internet generally.

Reference to any products, services, hypertext link to third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as an index in a public library.

Privacy policy

Personal information given via the wwvs.co.uk website is held strictly confidential and will not be distributed or sold to third parties. We will respect an option to remove you from our marketing or mailing lists if so indicated on the contact page of this website. Should you ever wish to be removed from our existing mailing list please contact us by email.

Accuracy

Every effort has been made to ensure the details on this website are accurate, however details, protocols, policies, services and other items are subject to change by appropriate action of Walker & Wikeley Veterinary Surgeons.

Copyright

All materials on this website are protected by copyright law.